Terms of Service

1. Acceptance of terms

By accessing or using ConciergeCloud (the "Service"), operated by ntegral, Inc. ("ntegral", "we", "us"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms. If you do not agree, do not use the Service.

2. Description of the Service

ConciergeCloud is a cloud VM management platform that allows authorized users to browse pre-configured virtual machine images and deploy them into their own Microsoft Azure subscriptions. The Service provides:

• A marketplace of CIS-hardened VM images across Windows Server, Ubuntu, Debian, RHEL, and other OS families.
• Automated deployment orchestration via the Azure Compute API using credentials you provide.
• Credential management through Azure Key Vault integration.
• Tenant and plan administration tools for authorized administrators.
• Email notifications for deployment events, plan changes, and credential expiry.

3. Eligibility and accounts

• You must be at least 18 years old and have legal authority to enter into these terms.
• Access is granted by invitation or through Microsoft single sign-on (Azure AD / Microsoft Entra ID). You are responsible for maintaining the security of your account credentials.
• You must not share your account or allow unauthorized parties to use the Service through your credentials.
• You are responsible for all activity that occurs under your account.

4. Azure subscription and credentials

To use deployment features you must provide a valid Microsoft Azure service principal with sufficient permissions to deploy resources in your subscription. You are solely responsible for:

• Ensuring your Azure subscription is active and in good standing with Microsoft.
• All Azure resource costs incurred as a result of deployments you initiate through the Service. ntegral does not bill you for Azure compute costs; those are billed directly by Microsoft.
• Rotating and securing your service principal credentials. You should revoke credentials immediately if you suspect compromise.
• Ensuring the credentials you provide have only the permissions necessary for deployment operations.

5. Acceptable use

You agree not to use the Service to:

• Deploy resources for illegal purposes or in violation of Microsoft's Azure Acceptable Use Policy.
• Attempt to gain unauthorized access to other users' accounts, data, or Azure subscriptions.
• Reverse-engineer, decompile, or otherwise attempt to extract the source code or underlying models of the Service.
• Introduce malicious code, conduct denial-of-service attacks, or otherwise attempt to disrupt the Service or its infrastructure.
• Resell or sublicense access to the Service without written permission from ntegral.
• Use the Service in any way that violates applicable laws or regulations.

6. Plans, access tiers, and billing

Access to the Service is provided under a plan tier (Starter, Pro, or Enterprise) assigned by your organization's administrator or by ntegral. Each plan defines the maximum number of concurrent VMs and the VM image families available to your account. Plan changes take effect immediately. ntegral reserves the right to change plan features or pricing with reasonable notice. Any pricing for the platform itself will be communicated separately.

7. Intellectual property

The Service, including its design, code, trademarks, and VM image configurations, is owned by ntegral or its licensors. Nothing in these terms grants you ownership of any part of the Service. VM images deployed to your Azure subscription are subject to any applicable OS vendor licenses (Microsoft, Canonical, Red Hat, etc.), which you are responsible for complying with.

8. Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to fitness for a particular purpose, merchantability, or non-infringement. ntegral does not warrant that the Service will be uninterrupted, error-free, or that deployments will always succeed — deployment outcomes depend on your Azure subscription state, quota availability, and Microsoft's infrastructure.

9. Limitation of liability

To the maximum extent permitted by applicable law, ntegral shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, or business interruption, arising out of or related to your use of the Service, even if advised of the possibility of such damages. ntegral's total liability for any claim arising from these terms or your use of the Service shall not exceed the greater of (a) amounts paid by you to ntegral in the twelve months preceding the claim or (b) $100 USD.

10. Termination

ntegral may suspend or terminate your access to the Service at any time for violation of these terms or for any other reason with reasonable notice. You may stop using the Service at any time. Upon termination, provisions that by their nature should survive (disclaimers, limitation of liability, governing law) will continue to apply.

11. Changes to these terms

We may revise these terms from time to time. We will update the effective date above and, for material changes, notify account holders by email. Continued use of the Service after the updated terms are posted constitutes your acceptance.

12. Governing law

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Any disputes arising from these terms shall be resolved in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts.

13. Contact

Questions about these terms may be directed to:
legal@ntegral.com
ntegral, Inc.